Privacy Policy
Last updated: October 13, 2026
Introduction to Luckywave's Data Protection Notice
Luckywave is an elegant, mobile-first casino established in 2024, licensed in Costa Rica and built for players who value premium on-the-go gameplay. This notice explains our data practices in clear terms, with emphasis on how we collect, use and protect personal data when you use the Luckywave app or services. We operate a large slots catalogue of over 2000 titles and support a range of payment options including Visa, Mastercard, bank transfer and cryptocurrencies such as Bitcoin and Ethereum.
We take transparency seriously. This document explains the categories of data we process, the legal bases that permit processing, the third parties involved, retention schedules and how you can exercise your rights.
What Data We Collect
We collect identity and contact information when you register, including name, date of birth and email. We capture verification documents as needed for age checks and KYC procedures. Payment information varies by method: card identifiers for Visa and Mastercard, bank data for transfers and wallet addresses for crypto deposits and withdrawals. The minimum deposit and withdrawal thresholds are £20 each.
Technical data includes device identifiers, app version, push notification tokens and IP addresses. These details help us secure your account, ensure a seamless app experience and support fraud detection. We also record gameplay and transactional history to track wagering progress, support promotions and handle disputes.
How We Use Your Data
Personal data enables account creation, payment processing, identity verification and customer support. We process data on contractual grounds to deliver services and on legitimate interests for fraud prevention and system security. Where you consent, we use contact details to send promotional push notifications and personalised offers tied to your play preferences and activity.
We use gameplay records to calculate wagering progress for promotions, including welcome offers such as the 100% up to £2,000 plus up to 200 Free Spins and other promotional structures subject to x40 wagering. Profiling may occur to recommend games from our 2000+ library and to detect abnormal behaviour that could indicate security threats.
When and With Whom We Share Data
We share data with service providers who perform functions on our behalf, including payment processors, identity verification vendors and hosting partners. Each partner is chosen for reliability and contractual commitment to protect data. Payment partners support Visa, Mastercard, bank transfers and cryptocurrencies (Bitcoin, Ethereum, USDT, Litecoin, Dogecoin).
We disclose data to authorities as required by law or to comply with regulatory obligations stemming from our Costa Rica licence. In fraud or legal investigations we will cooperate with competent authorities and preserve the integrity of evidence. Aggregated, anonymised data may be used for business intelligence without identifying individuals.
Transfers, Storage and Security Measures
Personal data may be processed or stored outside the European Economic Area. When such transfers occur we apply technical and contractual safeguards, including encryption and appropriate data processing agreements, to maintain protection levels consistent with applicable laws. Storage locations are selected to balance operational performance with security and compliance.
Security controls include encryption of sensitive information, role-based access, continuous monitoring and incident response plans. Our teams perform regular security testing and update safeguards as threats evolve. In the event of a data security incident, we follow legal notification timelines and remedial steps to protect affected users.
Your Rights and How to Exercise Them
You have rights to access, correct, port or delete your personal data, and to object to certain processing activities. Marketing consent can be withdrawn at any time in-app. Requests related to account data are handled through the app's support tools or account settings; we verify identity before executing sensitive changes to protect your privacy.
If you are dissatisfied with our handling of your request, you may escalate the matter to a supervisory authority in your jurisdiction. We keep records of requests and respond within lawful timeframes.
Retention and Data Minimisation
We retain personal data only as long as necessary for the purposes described, including statutory retention periods and to finalise disputes or investigations. We employ data minimisation principles to limit storage of unnecessary information and use anonymisation where possible for analytics and reporting.
Records tied to account history, transaction logs and KYC documentation are retained according to legal and operational requirements. When data is no longer required it is securely deleted or rendered irreversibly anonymous.
Children, Responsible Use and Safety
Luckywave does not permit underage players. We implement robust age verification and request documentation when needed. If we become aware that a minor has registered, we will take steps to suspend the account and remove personal information in compliance with applicable law.
We promote safe play via in-app controls and adjustable account limits. Players can set deposit limits and self-assessment tools are available through the app to encourage responsible behaviour. For security or safety concerns, our support team can take immediate action to protect accounts and funds.
Contacting Us and Further Actions
If you need to manage your data or exercise your rights, use the in-app support or account settings. For general information about our service, visit our Home page. We aim to respond to legitimate requests promptly and to maintain clear records of processing activities as part of our compliance programme.
Luckywave is committed to continuously reviewing and improving data protection practices to match regulatory developments and evolving player expectations. Our approach is designed to protect your data while delivering a refined, mobile-first gaming experience across our extensive slots library.